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Frequently Asked Questions
The point data in the coordinate point library was accidentally deleted. Can it be restored?
Hi-survey supports the recycle bin function. Users can restore deleted points through the recycle bin function in the upper right corner of the coordinate point library.
Why did the tilt measurement exit?
The tilt measurement function can eliminate the trouble of alignment and greatly improve work efficiency. Due to the characteristics of IMU module, the initialization state may be exited during the tilt measurement process. Therefore, the following should be noted during the tilt measurement process:
1) If the device remains completely stationary for an extended period, reinitialize it.
2) If the device rotates rapidly on the centering pole (more than 2 revolutions per second) or is poked hard on the ground, reinitialize it.
3) If the tilt measurement icon indicates “Not Initialized” or indicates low tilt measurement accuracy, reinitialize it.
In the external radio 1+1 mode, what should I do if the Rover displays a Auto solution?
In external radio 1+1 mode, the Base transmits differential data to the high-power external radio via a 5-pin cable. The external radio broadcasts the data, and the Rover receives it. Troubleshooting steps are as follows:
1) Verify that the Base is transmitting differential signals properly by observing whether the signal light on the Base is flashing normally. If the Base is not transmitting differential signals, reconfigure the Base.
2) Verify that the external radio is transmitting signals by observing whether the TX/RX lights on the external radio are flashing normally. If not, it indicates that the radio is not transmitting differential signals. Check the 5-pin data cable for abnormal transmission and the battery level (a flashing power light indicates a low battery level).
3) Verify that the Rover is equipped with a radio antenna (the radio antenna is approximately 30 cm long and flexible).
4) Verify the Rover data link. In external radio 1+1 mode, the Rover uses the internal radio to receive differential signals. Therefore, select the internal radio for the data link. Keep the radio protocol and channel settings consistent with the external radio.
The Hi-Target 19200 protocol is recommended. Note: The transmission distance of the radio signal is affected by the environment. It is recommended that the Base be located in an open area with no obvious obstacles between the Base and the Rover.
What should I do if the Rover displays ‘Auto’ solution in the built-in radio 1+1 mode?
In built-in radio 1+1 mode, the Base uses the built-in radio to transmit differential signals to the Rover. Troubleshooting steps are as follows:
1) Verify that the Base is transmitting differential signals properly by observing whether the signal light on the Base is flashing normally. If the Base is not transmitting differential signals, reconfigure the base station.
2) Verify that both the Base and Rover are equipped with radio antennas (the radio antenna is approximately 30 cm long and flexible).
3) Verify that the rover’s radio protocol and channel settings match those of the base station. Only when these settings are consistent can differential transmission be performed. The Hi-Target 19200 radio protocol is recommended.
How to set CORS mode?
After the instrument and the controller are connected, click Rover – Manual Settings, select ‘Internal GSM’ or Data Collector Internet’ for the data link (select Built-in Network if the device has a network, select Data Collector Internet if the controller has a network), select CORS for the server, and enter the IP, port, mountpoint, username, and password provided with the CORS account. After entering, click Set and wait for the device to be fixed.
What should I do if the Hi-survey software shows that the solution is known?
The RTK device has three operating modes: Base, Rover, and Static. When the operating mode is switched to Base, the software interface displays the instrument solution as Known. To switch to Rover mode, you can manually set the Rover mode in the Hi-Survey software or double-click the device power button to switch.
How to set the pole height of the Rover?
The measurement pole height can be modified in the Target Height field in the upper right corner of the acquisition page, or in the Acquisition Information box after the acquisition point. The differences between pole height (P), slant height (S), and vertical height (V) are as follows:
Pole height (P) is the height of the measurement pole, which can be read directly on the measurement pole.
Vertical height (V) is the vertical height from the instrument’s height point (usually the instrument’s bottom; older instruments like the V30 and V60 measure to the instrument’s body markings) to the ground.
Slant height (S) is the height from the ground point to the outside of the height gauge, typically used when the instrument is mounted on a tripod.
Can I use the Hi-Survey app on my mobile phone?
Hi-Survey software supports installation on Android phones, but you need to contact the agent to apply for a software authorization code before use.