How can we help?
Frequently Asked Questions
What should I do if the registration code is incorrect when registering the device?
First, check that the registration code matches the device’s SN, that the input is correct, and that the device is locked to the satellite (older devices require satellite lock before registration is valid). If the problem persists, contact your dealer or after-sales technician.
What should I do if the instrument prompts that the registration code has expired?
The registration code is issued by the agent who sells the device. Please contact the agent to apply.
【Wifi WinCE】How to enable WiFi on WinCE
1.Double click “My device”, then open “Windows” folder.
2.Double click to start this software :ModulePowerCtrl.
3.Click “WIFI” button to turn it on.
4.Go back to desktop, click Cross to set WIFI.
【DIGITERRA】How to get DigiTerra Started
Please refer to”attach file”as below
【Bluetooth】How to connect bluetooth on Windows Mobile system
1.Device bluetooth connecting.
2.Software connecting.
【Hi-RTK】How to collect static data in Hi-RTK?
1.Connect the GNSS Receiver in Hi-RTK software. Then click “Information”to find the “Base&Static”.
2.Get into that interface, set the sampling interval, antenna height and file name.
3.Then click “Start” to collect the static data.
【HGO】How to save and apply datum after adjustment in HGO?
1.Apply the result in the interface of “Adjust”.
2.Checkdatum in theProject Setting directory.
3.Save and apply while you creating a new project.
【HGO】How to set the net adjustment in HGO?
Please refer to the bellow file.